Some customers have balked at paying top dollar for new cars and have opted to make do with older vehicles. That has increased demand for parts and service, one of the most profitable businesses for car dealers. Many dealers have extended repair-shop hours. Mr. Ricart said he had some repair technicians putting in 10- or 12-hour days three or four days in a row before taking a few days off.
Of course, the shortage of cars will end, but it isn’t clear when.
As Covid-19 cases and deaths rose last spring, automakers shut down plants across North America from late March until mid-May. Since their plants were down and they expected sales to come back slowly, they ordered fewer semiconductors, the tiny brains that control engines, transmissions, touch screens and many other components of modern cars and trucks.
At the same time, consumers confined to their homes began buying laptops, smartphones and game consoles, which increased demand for chips from companies that make those devices. When automakers restarted their plants, there were fewer chips available.
Many automakers have had to idle plants for a week or two at a time in the first half of 2021. G.M., Ford Motor and others have also resorted to producing vehicles without certain components and holding them at plants until the required parts arrive. At one point, G.M. had about 20,000 nearly complete vehicles awaiting electronic components. It began shipping them in June.
Ford has been hit harder than many other automakers because of a fire at one of its suppliers’ factories in Japan. At the end of June, Ford had about 162,000 vehicles at dealer lots, fewer than half the number it had just three months ago and roughly a quarter of the stocks its dealers typically hold.
This month, Ford is slowing production at several North American plants because of the chip shortage. The company said it planned to focus on completing vehicles.
Mr. Ricart recently took a trip on his Harley-Davidson to Louisville, Ky., and got a look at the trucks and S.U.V.s at a Ford plant that are waiting to be finished. He said he saw “thousands of trucks in fields with temporary fencing around them.”
Serving Orchard Park and Buffalo, NY
Welcome to Towne Auto Group! We are a used car dealership located in Orchard Park, NY and proudly serve the Buffalo metro area and surrounding Western New York locations. For over 40 years we have provided services to our customers that leave them happy and satisfied. We take pride in delivering exceptional used vehicles that will enhance your drive by giving you confidence behind the wheel.
We appreciate the business we receive from family and friends and thank everyone for choosing Towne Auto Group as their first choice in dealerships for pre-owned vehicles. As a family-run business, we work to create long-lasting relationships with our customers to better understand your needs. Our trained sales professionals want to ensure that you are getting exactly what you came in to receive while saving you time and money in the process! Contact us today with any inquiries about our current inventory or comments and concerns about our services. Our staff is always ready to answer your questions and we’d love to hear from you!
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New feature offered as free trial to help dealers sell vehicles during COVID-19Albany, N.Y. – May 11, 2020 – Auto/Mate, a business unit of DealerSocket, has added a remote signing feature to its eDEAL™ Signature Capture digital contracting tool. The new feature is being offered to Auto/Mate’s current eDEAL customers as a free trial, helping them to overcome adverse sales conditions and close more deals while COVID-19 shelter-in-place mandates are still enforced state by state. “We’ve recognized the importance of embracing digital retailing over the past few years,” said Mike Esposito, president of Auto/Mate. “And given the present circumstances, this type of technology has now become more important than ever. We challenged our developers to quickly step up to the plate and provide a solution to a serious problem impacting dealers, and they exceeded all expectations.” When a car buyer agrees to purchase a vehicle over the phone, the dealership representative sends the F&I documents via email. The customer clicks on the link in the email to open the electronic documents and begin the signing process. Similar to how home buyers use DocuSign for real estate documents, all the customer has to do is sign once, then tap to apply their signature and/or initials where indicated. During the signing, the dealer rep can stay on the phone to guide the customer through the process. Once complete, the final documents are turned into a ZIP file and emailed to the customer. Auto/Mate’s eDEAL Signature Capture allows F&I managers to easily capture signatures, store electronically signed documents, and email digital deal jackets to customers. eDEAL Signature Capture can be used on any mobile tablet and resides in Sales & Finance, Auto/Mate’s one-stop-shop for creating and closing deals. All forms are stored as digital PDFs right in the DMS, eliminating the need for physical file storage and 3rd-party scanning solutions. For more information, visit www.automate.com/dms/variable-ops/edeal/ About DealerSocketDealerSocket is a leading provider of software for the automotive industry, offering a suite of seamlessly integrated products to help dealers sell and service vehicles more profitably while improving their customers’ experience. DealerSocket’s suite of products gives dealers of all sizes advanced Customer Relationship Management (CRM), innovative Digital Retail, Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, an independent-geared Dealer Management System (DMS), as well as Auto/Mate, a leader in DMS. DealerSocket serves more than 9,000 dealerships and 300,000 users. DealerSocket’s software has helped its customers sell more than 100 million vehicles throughout its history. For more information, visit DealerSocket.com, or follow us on Twitter
, LinkedIn, and Facebook.About Auto/MateAuto/Mate Dealership Systems is a leading provider of dealership management system software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. AMPS® is a user-friendly, feature-rich DMS in use by more than 1,600 auto dealers nationwide. Auto/Mate has received multiple consecutive DrivingSales Dealer Satisfaction Awards.Auto/Mate’s employees have more than 1,600 years of combined experience working in franchised
Most car dealers who sell used vehicles must comply with the Federal Trade Commission’s (FTC’s) Used Car Rule. In fact, car dealers who sell, or offer for sale, more than five used vehicles in a 12-month period must comply with the Rule. Banks and financial institutions are exempt from the Rule, as are businesses that sell vehicles to their employees, and lessors who sell a leased vehicle to a lessee, an employee of the lessee, or a buyer found by the lessee.
The Used Car Rule applies in all states except Maine and Wisconsin. These two states are exempt because they have similar regulations that require dealers to post disclosures on used vehicles. The Rule applies in the District of Columbia, Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa.
This booklet defines the Rule’s requirements, explains how to prepare and display the Buyers Guide, and offers a compliance checklist.
You must post a Buyers Guide before you display a vehicle for sale or let a customer inspect it for the purpose of buying it, even if the car is not fully prepared for delivery. You also must display a Buyers Guide on used vehicles for sale on your lot through consignment, power of attorney, or other agreement. At public auctions, dealers and the auction company must comply. The Rule does not apply at auctions that are closed to consumers.
Previously titled or not, any vehicle driven for purposes other than moving or test driving is considered a used vehicle, including light-duty vans, light-duty trucks, demonstrators, and program cars that meet the following specifications:
- a gross vehicle weight rating (GVWR) of less than 8,500 pounds;
- a curb weight of less than 6,000 pounds; and
- a frontal area of less than 46 square feet.
Exceptions to the Rule are:
- any vehicle sold for scrap or parts if the dealer submits title documents to the appropriate state authority and obtains a salvage certification; and
- agricultural equipment.
A disclosure document that gives consumers important purchasing and warranty information, the Buyers Guide tells consumers:
- the major mechanical and electrical systems on the car, as well as some of the major problems that consumers should look out for;
- whether the vehicle is being sold “as is” or with a warranty;
- what percentage of the repair costs a dealer will pay under warranty;
- that oral promises are difficult to enforce;
- to get all promises in writing;
- to ask to have the car inspected by an independent mechanic before they buy;
- to get a vehicle history report and to visit ftc.gov/usedcars for information on how to get a vehicle history report, how to check for safety recalls, and other topics; and
- to ask for a Spanish Buyers Guide if the sale is conducted in Spanish; and
- to keep the Buyers Guide for reference after the sale.
If you conduct a used car transaction in Spanish, you must post a Spanish language Buyers Guide on the vehicle before you display or offer
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