COVID-19 MESSAGE FROM CENTRAL ANIMAL RECORDS
We would like to express how important your well-being is to us at this difficult time. We hope you are staying safe and well, and we wish the same for your animal companions and those you care about.
As we all continue to work together to overcome the challenges COVID-19 brings, we remain determined to provide “business as usual” for all of our pet owners, vets, councils and animal welfare organisations. As most of you know, we have an extensive list of services that can be accessed and performed on-line through the website using your authorised log-in and this service will remain available in the weeks ahead. However, if you need to call us, we have measures in place that, if required, our staff can work from home and provide the same service as you would normally expect from us. Although unlikely, there may be a delay from time to time in us taking your call but we believe that the system we have in place will involve minimal delays.
One thing that we have changed is that, with the current recommendations relating to COVID-19 and our commitment to protect the health of our staff and our customers, until further notice we will not be accepting walk in enquiries. If you need to submit a form for processing, please do so via email using firstname.lastname@example.org or fax 03 9706 3198. These details will also be located on your form.
We thank you in advance for your understanding and co-operation.