BEST car buying experience EVER!!!!

by kat300 from DealerRater.com

December 3, 2018

4.3 (3154 reviews)

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said ‘yah right, there’s gotta be a hitch somewhere’. A few weeks later, he brought up Carvana again….curious, I decided to check it out online. The key words there was ‘check it out’. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans….I started falling in love with minivans….I started buying minivans….all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up – because at this point, I still felt a little ‘leary’ about the whole deal’. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it’s not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn’t have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan….it’s so easy to do when it gives you results based on your financial settings….I found the new ‘her’ a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days…they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top…..they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed…minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire….they kept their promise, three hours later